Shipping policy

Shipping Policy – Tao Climate Merch Market

At Tao Climate, every order supports our mission to remove carbon from the atmosphere and build a more sustainable future. We aim to deliver your products efficiently while minimizing environmental impact.

Order Processing

Orders are typically processed within 2–5 business days (excluding weekends and holidays)
Once your order has been processed, you will receive a confirmation email with shipping details
During high-demand periods, processing times may be slightly extended

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Please note that delivery times may vary due to carrier delays, customs processing, or other external factors.

International Shipping & Customs

For orders shipped outside the European Union:

Customers are responsible for any customs duties, taxes, or import fees imposed by their country
Tao Climate is not responsible for delays caused by customs

We recommend checking with your local customs office for more information before placing an order.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Sustainable Shipping Commitment

As part of our climate mission:

We aim to use eco-friendly packaging materials wherever possible
We work with logistics partners striving to reduce emissions
We encourage consolidated orders to minimize environmental impact

Shipping Issues

If your order is delayed, lost, or arrives damaged, please contact us at support@taoclimate.com with your order number.

We will work with the shipping provider to resolve the issue and ensure you receive your order.

Incorrect Shipping Information

Please ensure that your shipping address is accurate at checkout. Tao Climate is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately at support@taoclimate.com. We cannot guarantee changes once the order has been processed.